Automated scorecards, AI-powered insights, and gamified leaderboards for customer service teams. Connect Zendesk and go live in minutes.
No credit card required. 3-day free trial.
From automated Zendesk sync to AI-powered coaching, one platform for your entire team.
Connect once, auto-import agents and sync metrics every period. Zero manual data entry.
Claude AI analyzes your team data with full PII anonymization — agent names are never sent to the AI. Get actionable recommendations, goal tracking, and trend analysis.
Beautiful A4 scorecards with RAG status indicators, custom sections, PDF export, and email delivery.
Rankings with podium, streak tracking, most-improved awards, and team competitions that motivate.
Automated scorecard delivery to agents and managers. Beautiful HTML emails via Resend.
8 Zendesk presets on Pro, up to 12 with custom metrics on Business. Goals, directions, and error margins.
Agents sign in with their work email to view their own scorecard, leaderboard ranking, and performance history.
Set up automated scorecard delivery with schedule control, test sends, and full delivery history tracking.
In-app notifications for sync completions, scorecard deliveries, threshold alerts, and goal achievements.
Import metrics from any source via CSV. Match agents by email, preview data before importing, and download templates.
Generate publication-quality performance scorecards that your agents actually want to read. Every metric at a glance with clear status indicators.
Sarah is a top performer this period with exceptional CSAT scores. Focus area: reducing reopen rate through more thorough first responses.
See your entire team's performance at a glance. Sparkline trends, goal tracking, and drill-down agent views, all updating automatically.
Group agents into teams, assign managers, and use gamified leaderboards to drive friendly competition and continuous improvement.
Claude AI analyzes every metric, detects trends, and delivers coaching insights per agent, per team, per period.
The team is performing strongly this period with CSAT averaging 94.2%, up 2.1% from last month. First reply times have improved significantly across all agents. One area to watch: resolution times are trending upward.
Insights generated per agent, per team, and organization-wide
Agents sign in with their work email — no passwords, no tokens, no links to manage. One URL for the whole team, powered by secure magic link authentication.
Start free, pay only for the agents you track.
Everything you need to track and improve performance
No credit card required